CONTRACTORS

As a family owned and operated business, we happily supply all of San Diego County with fine roofing products and materials.

On-Time Delivery

At Roof Supply Co, on-time delivery is one of the most important things to consider when choosing a supplier. That’s why we go the extra mile to meet our delivery time commitments to you.

We recognize the importance of maintaining a schedule. Your order will arrive within 30 minutes* of the scheduled delivery time. If your delivery will arrive more than 30 minutes before or after the committed time, we promise to notify you immediately so you can adjust your schedule as needed.

Order Shipped Complete

We check all loads before they leave our yard because we know that receiving your order in its entirety is critical to your business. We make every effort to ship orders complete. In the unlikely event that we cannot ship your order complete, we will call to let you know.

Requesting Brand Products

We know that not all brands are the same so we make every effort to fill all orders with the brands requested. If a specified brand is not in stock, we may suggest substituting a comparable product. We will not make the substitution without your permission.

*The half hour applies to “time-sensitive” deliveries. A phone number for notification must be provided at time of order.

Roof Supply Co has made safety a top priority. Our safety commitment is driven toward achieving one goal – to make it easier for you to get the job done.

We’re committed to making your job safer. It is an integral part of our philosophy.

We believe that all accidents are preventable and that safety is everyone’s responsibility. Associates are trained to perform jobs safely, efficiently and effectively. Safety goes well beyond basic compliance. Encouraging excellence in safety stimulates performance improvements. No job is completed successfully unless it is completed safely.

In resalable condition

In its original packaging (full boxes, bundles or units)

Accompanied by the original invoice or sales receipt

Returned to the original place of purchase

For all other returns, see “Non-qualifying Returns” below.

Receiving Your Refund

*Must clear a 10-business-day waiting period.

**If cash received for payment has not yet been deposited, a full refund of cash can be given.

***Does not include credit card company processing time as that varies, it may take up to 2 billing cycles for a credit to appear on your credit card statement.

Non-Qualifying Returns

Returns made after 30 days:

• Any return made after 30 days of purchase with the original invoice or sales receipt may be subject to a restocking charge.
• Roof Supply Co reserves the right to refuse any return made after 30 days of purchase.

Returns made without a sales receipt or invoice:

• For Roof Supply Co account holders returning a product within 30 days of purchase, we will make every effort to look up your receipt for you. If this is possible, the same policy applies as if you had the original invoice.
• If we are unable to look up or find the invoice, the return may be refused.

Return made to any Roof Supply Co location other than the purchase location:

Returns made to a different Roof Supply Co  location require manager approval and may be subject to a restocking charge.

Special Orders